Job Description
Join our dynamic IT team in Atlanta as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. This hybrid role combines on-site and remote support for a Fortune 500 client base. Enjoy competitive benefits, continuous training, and career advancement in Atlanta's thriving tech scene. If you're passionate about solving complex technical challenges and delivering white-glove service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users via ticketing system, phone, and in-person
- Deploy and manage Windows 10/11 endpoints with MDM solutions like Intune
- Diagnose and resolve network issues (VPN, Wi-Fi, LAN/WAN) using Cisco infrastructure
- Manage Active Directory, Office 365, and cloud security protocols
- Document SOPs and create knowledge base articles for IT self-service portal
- Collaborate with vendors for hardware/software procurement and licensing
- Conduct quarterly security audits and vulnerability assessments
Qualifications
- 3+ years in enterprise IT support with Windows Server and Active Directory expertise
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with Microsoft 365 administration and cloud migration
- Strong scripting skills (PowerShell/Bash) for automation tasks
- CCNA or Network+ certification preferred
- Experience with ServiceNow or Jira ticket management systems
- Excellent problem-solving skills with customer-focused communication
- Valid Georgia driver's license for occasional site visits