Job Description
Join our award-winning IT team as a Senior IT Support Specialist in sunny Long Beach, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in California's premier coastal city. What you'll love: Hybrid work options, professional development stipends, and opportunities to work with cutting-edge technology. Our ideal candidate: Proactive, customer-focused, and passionate about solving complex technical challenges while maintaining a positive user experience.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex IT issues via ticketing system with SLA adherence
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Administer cloud services (Microsoft 365, Azure) and on-premise systems
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with network and security teams on system optimization
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Active Directory, DNS, DHCP, and VPN technologies
- CompTIA A+, Network+, or Security+ certification required
- Experience with ServiceNow or similar ITSM platforms
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work flexible hours on-call rotation