Job Description
Join TechSolutions Inc., a leading IT innovator, as we expand our Sacramento operations. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career advancement. Our competitive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud-based systems
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain knowledge base articles
- Train end-users on new technologies and best practices
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 5+ years of progressive IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for enterprise-level systems
- Excellent communication and customer service abilities
- Experience with ITIL framework and ticketing systems (ServiceNow)