Job Description
Join our cutting-edge IT team at TechSolutions Inc., where innovation meets reliability! We're seeking a dedicated IT Support Specialist to empower our Mesa-based operations. As a key player in our technology ecosystem, you'll ensure seamless digital experiences for 200+ employees while advancing your career in a dynamic environment. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values technical excellence and customer obsession.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Microsoft 365, and cloud-based service administration
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware procurement and service-level agreements
- Train staff on digital security best practices and new technologies
- Monitor system performance and proactively resolve technical bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Microsoft 365 administration and Azure fundamentals
- Strong troubleshooting skills for network connectivity and endpoint devices
- Experience with ITSM tools (ServiceNow, Jira) and ticketing systems
- Excellent written/verbal communication and customer service abilities
- Valid Arizona driver's license for occasional off-site support