Job Description
We're urgently seeking a talented IT Support Specialist to join our dynamic team in Phoenix, AZ! As a critical member of our IT department, you'll provide exceptional technical support to our growing client base while working in a fast-paced, collaborative environment. This is a rare opportunity to make an immediate impact in a company that values innovation and employee growth. If you're passionate about solving complex technical challenges and thrive in a deadline-driven setting, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues with minimal supervision
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Implement and maintain IT policies and disaster recovery procedures
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level knowledge of Windows OS, networking, and cloud technologies
- Strong troubleshooting skills with hardware, software, and connectivity issues
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication skills and ability to train non-technical users
- Ability to work flexible hours including occasional on-call support
- Valid Arizona driver's license and clean background check