Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Boston! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role combines on-site support in our downtown Boston office with remote assistance, offering competitive compensation and career growth opportunities. If you thrive in fast-paced environments and excel at solving complex technical challenges, we want you on our team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure maintenance
- Deploy and configure endpoints including Windows/macOS systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and security protocols
- Monitor system performance and proactively address vulnerabilities
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and network troubleshooting
- Strong knowledge of Active Directory, Office 365, and cloud services
- CompTIA A+/Network+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent problem-solving and communication skills
- Bachelor's degree in Computer Science or related field preferred