Job Description
Join our dynamic team at NexusTech Solutions as an IT Support Specialist in sunny El Paso, TX! We're urgently seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is a rare opportunity to make an immediate impact in a fast-paced environment while advancing your career in IT. Enjoy competitive compensation, comprehensive benefits, and a collaborative workplace culture that values innovation and growth.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, servers, and peripheral devices
- Manage user accounts, permissions, and access control systems
- Monitor system performance and implement security protocols
- Troubleshoot and resolve complex technical issues across Windows and macOS environments
- Document IT processes, incidents, and resolutions in service management tools
- Collaborate with cross-functional teams to ensure seamless IT operations
Qualifications
- 3+ years of hands-on IT support experience in a professional environment
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and prioritize multiple tasks
- Valid Texas driver's license for occasional on-site visits
- Spanish fluency preferred for diverse client interactions