Job Description
Join our dynamic IT team in Washington DC and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing team. In this fast-paced role, you'll troubleshoot systems, optimize network performance, and implement security protocols while working in our state-of-the-art downtown office. Enjoy competitive benefits, professional development opportunities, and the chance to impact mission-critical operations. Apply now to start your career with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across Active Directory
- Install, configure, and maintain workstations, servers, and peripheral devices
- Monitor system performance and implement proactive maintenance solutions
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on IT security initiatives
- Train employees on technology best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, VPN)
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Service Desk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and problem-solving abilities
- Ability to prioritize tasks in high-pressure situations
- Strong communication skills with technical and non-technical stakeholders