Job Description
Join TechNova Solutions' dynamic IT team in Denver! We're urgently seeking a Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. If you're passionate about resolving complex technical challenges and elevating user experiences, apply today and become a key driver of our digital transformation journey.
Responsibilities
- Provide Level 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and endpoint security solutions
- Deploy and maintain Windows/macOS systems with automation tools
- Lead incident management and root cause analysis for critical outages
- Collaborate with vendors for hardware procurement and maintenance
- Document IT processes and create knowledge base articles
- Mentor junior support staff and implement best practices
Qualifications
- 5+ years of enterprise IT support experience
- Expertise in Windows Server, Active Directory, and cloud services
- Certifications (CompTIA A+/Network+, Microsoft 365, or equivalent)
- Strong experience with ServiceNow or ITSM platforms
- Proficiency in PowerShell scripting and automation
- Excellent troubleshooting skills for complex systems
- Ability to work flexible hours including on-call rotations
- BS in Computer Science or related field preferred