Job Description
Join our dynamic team at Omaha Tech Solutions as an urgent IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base in Omaha. This is your chance to make an immediate impact in a fast-paced environment where your problem-solving skills will shine.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive health benefits package
- Clear career advancement path
- Cutting-edge technology environment
If you thrive on challenges and want to be part of a company that values innovation, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Manage user accounts and permissions across enterprise systems
- Document technical issues and resolutions in ITSM platform
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and security updates
- Train employees on new technology implementations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows 10/11 and Active Directory
- Strong troubleshooting skills for hardware and software issues
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional weekends