Job Description
Join our dynamic IT team in Long Beach, CA! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 150+ employees. You'll be the go-to expert for resolving complex hardware/software issues, implementing security protocols, and optimizing our digital infrastructure. Enjoy collaborative problem-solving, cutting-edge tech tools, and a culture that values innovation. Perfect for candidates eager to advance their IT career while making tangible impact in a coastal tech hub.
Responsibilities
- Provide Tier 3 support for Windows/macOS systems, Active Directory, and cloud services (O365, Azure)
- Manage endpoint security solutions including EDR, MFA, and patch management
- Deploy and maintain network infrastructure (routers, switches, VPNs)
- Document SOPs, create knowledge base articles, and conduct IT training sessions
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system performance using tools like SolarWinds and ServiceNow
- Lead disaster recovery drills and incident response procedures
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- CompTIA Security+ and/or Microsoft Azure certifications required
- Expertise in Active Directory, SCCM, and PowerShell scripting
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ITIL framework and ticketing systems
- Ability to document complex technical processes clearly
- Excellent communication skills and customer service mindset
- Valid California driver's license for occasional on-site work