Job Description
Join our dynamic IT team in Fresno and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role blends in-office collaboration with remote flexibility, offering competitive compensation and clear career advancement pathways. If you thrive solving complex technical challenges while maintaining user-centric communication, this opportunity is your next career milestone.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Provide Tier 2/3 support for cloud services (O365, Azure) and enterprise applications
- Document technical procedures and maintain updated knowledge base articles
- Collaborate with vendors for hardware procurement and system upgrades
- Conduct user training on cybersecurity best practices and new software tools
- Monitor system performance and implement preventative maintenance protocols
Qualifications
- 3+ years in enterprise-level IT support with Windows/macOS proficiency
- CompTIA A+/Network+ or equivalent industry certifications required
- Experience with helpdesk ticketing systems (ServiceNow/BMC Remedy)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Proven ability to troubleshoot network infrastructure (routers, switches, firewalls)
- Excellent verbal communication and customer service skills
- Familiarity with ITIL framework and change management processes