Job Description
Join our dynamic team at InnovateTech Solutions, Sacramento's premier IT services provider! We're seeking a passionate IT Support Specialist to empower our clients with seamless technical solutions. You'll be the hero behind the scenes, ensuring businesses run smoothly while solving complex challenges with creativity and precision. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment that values innovation and work-life balance.
Responsibilities
- Deliver exceptional technical support for hardware, software, and network systems
- Diagnose and resolve escalated IT issues across diverse environments
- Implement and maintain cybersecurity protocols to protect client data
- Document technical procedures and maintain comprehensive IT inventory
- Train users on new technologies and best practices
- Collaborate with cross-functional teams to optimize IT infrastructure
- Proactively monitor system performance and implement preventive measures
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Bachelor's degree in IT or related field preferred