Job Description
Join our dynamic IT team in Mesa, AZ as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust system infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Grow your career with industry-leading tools and continuous learning opportunities in one of Arizona's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Optimize cloud infrastructure (Azure/AWS) and SaaS applications
- Document IT processes and maintain service documentation
- Collaborate with cross-functional teams on digital transformation projects
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills for Windows/Linux systems
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities