Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? Apex Innovations is seeking a dedicated IT Support Specialist to join our growing team in Kansas City. We pride ourselves on delivering exceptional service and maintaining a robust, secure technology infrastructure for our clients.
In this role, you will be the first point of contact for our internal users, acting as a bridge between our technology and the people who use it. You will troubleshoot hardware and software issues, manage IT assets, and ensure our digital workplace runs seamlessly. If you are passionate about technology and enjoy helping others, we want to hear from you.
Why Join Apex Innovations?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in a hybrid-friendly environment.
- Professional development and certification reimbursement.
- Supportive and collaborative company culture.
Responsibilities
- Ticket Management: Monitor and resolve incoming IT support tickets (Help Desk) in a timely and professional manner, prioritizing based on business impact.
- Hardware & Software Support: Diagnose and repair desktop computers, laptops, printers, and mobile devices. Install, configure, and maintain operating systems (Windows/Linux) and productivity software.
- Network & Security: Assist in maintaining local area networks (LAN), Wi-Fi connectivity, and VPN access. Support endpoint security protocols and antivirus management.
- Asset Management: Maintain accurate inventory of hardware and software assets, including tracking deployment, maintenance, and disposal.
- User Training: Conduct onboarding sessions for new employees, providing training on company policies, software applications, and security best practices.
- Vendor Liaison: Collaborate with external vendors for service repairs, software licensing, and hardware procurement.
Qualifications
- Experience: 2+ years of professional experience in IT support, help desk, or a related technical role.
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Certifications: CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals is a strong plus.
- Technical Skills: Proficiency with Windows 10/11 and Microsoft Office 365. Experience with Active Directory and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Communication: Excellent verbal and written communication skills with the ability to translate complex technical concepts for non-technical users.
- Problem Solving: Strong analytical thinking and troubleshooting abilities with a customer-centric approach.