Job Description
Join our dynamic tech team in Oakland! We're urgently seeking an IT Support Specialist to deliver exceptional technical assistance. If you're passionate about solving complex issues and thrive in fast-paced environments, this is your opportunity to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and career growth in a collaborative setting.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide Level 1/2 support via ticketing systems and remote assistance
- Deploy and maintain network security protocols (firewalls, VPNs)
- Document IT procedures and create knowledge base articles
- Coordinate vendor relationships for hardware/software procurement
- Support office technology including AV systems and printers
- Conduct employee onboarding/offboarding for IT assets
Qualifications
- 3+ years of hands-on IT support experience
- Expertise in Windows 10/11, macOS, and mobile device management
- CompTIA A+/Network+ certification or equivalent
- Proficient with ServiceNow or Jira ticketing systems
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Experience with SCCM or endpoint management tools preferred