Job Description
Join our dynamic Denver-based team as a Senior IT Support Engineer at NexusTech Solutions! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. In this pivotal role, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. If you're passionate about solving technical challenges and elevating user experiences, apply today to become part of Denver's premier IT support team!
Responsibilities
- Provide Tier 3 technical support for network infrastructure, cloud services, and end-user devices
- Design and implement cybersecurity measures including VPN configurations and access controls
- Lead hardware/software deployments across multi-location environments
- Document IT procedures and create knowledge base articles for team scalability
- Collaborate with vendors to resolve escalated technical issues
- Maintain 99.9% system uptime through proactive monitoring and maintenance
- Train staff on cybersecurity best practices and emerging technologies
Qualifications
- 5+ years of progressive IT support experience with Windows/macOS environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Active Directory, Office 365, and cloud platforms (AWS/Azure)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Proven ability to manage service tickets using Jira or ServiceNow
- Excellent communication skills for both technical and non-technical stakeholders
- CCNA or equivalent networking certification preferred