Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in Charlotte's thriving tech hub! We're seeking a passionate professional to deliver exceptional technical support to our growing enterprise client base. Enjoy hybrid work arrangements, cutting-edge tools, and opportunities for career advancement in one of America's fastest-growing tech markets. Be part of a team that values innovation, collaboration, and continuous learning.
Responsibilities
- Provide Tier 2-3 technical support for 500+ end-users across Windows/macOS environments
- Manage Active Directory, Azure AD, and Office 365 administration
- Deploy and maintain network infrastructure including Cisco switches and firewalls
- Lead hardware/software lifecycle management and asset tracking
- Develop and document IT policies, procedures, and knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, Active Directory, and SCCM
- Certification required: CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Strong scripting skills (PowerShell preferred) for automation
- Experience with ServiceNow ITSM and ticket management systems
- Proven ability to troubleshoot complex hardware/network issues
- Excellent communication skills and customer service orientation