Job Description
Join TechSolutions Inc. as an IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. You'll be the backbone of our digital operations, ensuring seamless technology experiences for our growing team.
Our ideal candidate thrives in fast-paced environments and possesses a passion for problem-solving. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts and permissions via Active Directory
- Deploy and maintain cybersecurity protocols across endpoints
- Collaborate on cloud infrastructure projects (Azure/AWS)
- Document technical solutions and maintain IT service desk knowledge base
- Train employees on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification
- Expertise in Windows Server administration and networking
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Ability to prioritize tasks in high-pressure situations