Job Description
Join our award-winning IT team at TechCore Solutions, where innovation meets reliability. We're seeking a passionate Senior IT Support Specialist to empower our clients' digital transformation journey. Enjoy a hybrid work model, cutting-edge technology stack, and a culture that champions continuous learning and career growth. What we offer: Competitive benefits package, professional development stipend, and collaborative environment where your expertise makes an impact.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity best practices including endpoint protection and VPN management
- Deploy and maintain virtualized environments (VMware/Hyper-V)
- Document IT processes using ITIL framework and ServiceNow
- Mentor junior technicians and lead incident response initiatives
- Optimize network performance including switches, routers, and firewalls
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification
- Expert knowledge of Windows 10/11, Active Directory, and SCCM
- Proficiency in scripting (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong troubleshooting skills for network connectivity and cloud services
- Excellent communication abilities for technical and non-technical stakeholders
- CCNA or equivalent networking certification preferred