Job Description
Join NexusTech Solutions as a Senior IT Support Specialist in the heart of Seattle's thriving tech hub. We're seeking a dynamic professional to deliver exceptional technical support to our innovative team. You'll be the backbone of our IT operations, ensuring seamless system performance and user satisfaction while working in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech communities.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, cloud services (Azure/O365), and endpoint security solutions
- Lead IT projects including system migrations, hardware refreshes, and security implementations
- Document technical procedures, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams to align IT solutions with business objectives
- Monitor system performance using tools like SolarWinds and ManageEngine
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 5+ years of progressive IT support experience with Windows Server administration
- Expertise in cloud technologies (Azure, AWS, or GCP) and SaaS applications
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- CompTIA Security+ or equivalent certification required
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)
- Proven ability to troubleshoot complex hardware and software issues
- Excellent communication skills with ability to translate technical concepts
- Valid Washington driver's license for occasional offsite support