Job Description
Join NexusTech Solutions' elite IT support team in the heart of San Francisco's tech hub. We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical support to our innovative clientele. As a key member of our dynamic operations team, you'll troubleshoot complex infrastructure issues while driving user satisfaction through cutting-edge solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities to shape our technology roadmap in a collaborative environment.
Responsibilities
- Provide Tier 3 support for enterprise-level hardware, software, and cloud infrastructure
- Lead incident management processes using ITIL methodologies and Jira
- Design and implement automation scripts for routine IT tasks
- Collaborate with cybersecurity team on threat detection and remediation
- Document technical procedures and create knowledge base articles
- Mentor junior support staff and conduct technical training sessions
- Optimize system performance through proactive monitoring and maintenance
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and hybrid cloud architectures
- Strong scripting skills (Python, PowerShell, or Bash)
- CompTIA Security+ or equivalent cybersecurity certification
- Proven experience with ServiceNow or ITSM platforms
- Excellent problem-solving abilities with customer-first mindset
- Ability to manage multiple priorities in fast-paced startup environment