Job Description
Join our dynamic IT team as a Support Specialist and become the backbone of our tech ecosystem. We're seeking a customer-focused professional to deliver seamless technical support across our San Francisco headquarters. Enjoy competitive benefits, cutting-edge tools, and opportunities for growth in one of tech's most vibrant cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA-focused resolution times
- Deploy and configure end-user devices (Windows/macOS)
- Document SOPs and maintain knowledge base articles
- Collaborate with infrastructure team on system integrations
- Conduct security awareness training for employees
- Optimize IT asset inventory and lifecycle management
Qualifications
- 3+ years in enterprise IT support or helpdesk environments
- Expertise in Active Directory, Office 365, and virtualization
- CompTIA A+/Network+ certifications or equivalent experience
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with ServiceNow or similar ticketing systems
- Excellent written and verbal communication skills
- Ability to work independently and prioritize competing tasks