Job Description
Join our dynamic team as an IT Support Specialist in New Orleans, LA! We're urgently seeking a tech-savvy professional to provide exceptional technical support to our growing client base. If you're passionate about solving complex IT challenges and thrive in a fast-paced environment, this is your opportunity to make an immediate impact.
Why join us? Competitive compensation, comprehensive benefits package, and career advancement opportunities in a company that values innovation and employee growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets with SLA-driven response times
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Provide end-user training on productivity tools and best practices
- Document technical procedures and maintain IT asset inventories
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Exchange, and cloud services (Azure/O365)
- Strong troubleshooting skills for network connectivity and security issues
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties