Job Description
Join our award-winning IT team in Milwaukee and become the backbone of our organization's technology infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse workforce. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with rapid resolution and exceptional customer service
- Deploy and configure Windows/macOS workstations and mobile devices
- Administer Active Directory, Office 365, and cloud-based systems
- Document SOPs and maintain IT asset inventory
- Collaborate with cross-functional teams on technology projects
- Implement security protocols and ensure compliance standards
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Windows 10/11, Microsoft 365, and cloud platforms
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30 lbs and work in a hybrid office setting