Job Description
Join Baltimore's fastest-growing tech firm as our Senior IT Support Specialist! We're seeking a passionate tech expert to empower our team through seamless infrastructure management. Enjoy competitive benefits, hybrid work options, and opportunities to shape our digital transformation journey.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Implement cybersecurity protocols including endpoint protection and vulnerability scanning
- Lead hardware/software deployments, migrations, and lifecycle management
- Document SOPs, knowledge base articles, and network diagrams
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior IT staff and conduct quarterly technology training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expert proficiency in PowerShell scripting and network troubleshooting
- Hands-on experience with virtualization (VMware/Hyper-V) and backup solutions (Veeam)
- Strong project management skills for system upgrades and deployments
- Excellent communication abilities for cross-departmental collaboration
- Bachelor's degree in Computer Science or related field preferred