Job Description
Join TechSolutions Inc., a leading technology innovator, as our next IT Support Specialist in Louisville. We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in Kentucky's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security
- Deploy and maintain Windows/macOS systems across 200+ endpoints
- Collaborate with vendors and internal teams for seamless service delivery
- Document IT processes and maintain accurate asset inventory
- Lead IT projects including hardware refreshes and software migrations
- Ensure 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Microsoft 365 Certified preferred
- Expertise in Windows 10/11, Active Directory, and Azure AD
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ticketing systems (ServiceNow/Jira) and ITSM best practices
- Excellent communication skills and customer service aptitude
- Ability to lift 30lbs and work flexible hours during system outages