Job Description
Join Nevada Tech Solutions as a Senior IT Support Specialist and become the backbone of our clients' digital transformation journey. We're seeking a passionate problem-solver to deliver exceptional technical support in Las Vegas's thriving tech scene. You'll work with cutting-edge infrastructure while enjoying competitive benefits, professional development opportunities, and a collaborative team environment. Why join us? We offer flexible schedules, performance bonuses, and career advancement paths into cloud architecture and cybersecurity specialties.
Responsibilities
- Provide Tier 2-3 technical support for 500+ end-users across Windows/macOS environments
- Deploy, configure, and maintain enterprise hardware/software including Cisco networking gear
- Lead incident management via JIRA and create comprehensive knowledge base articles
- Execute system migrations, patch management, and security compliance protocols
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior support staff and optimize IT workflows
Qualifications
- 3+ years of enterprise IT support experience with Active Directory and Azure AD
- CompTIA A+/Network+ certifications (or equivalent)
- Expertise in troubleshooting VPN, VoIP, and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow ITSM and ITIL frameworks
- Ability to obtain DoD Secret clearance within 90 days