Job Description
Join our award-winning IT team in Memphis! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to 500+ users across our growing organization. You'll be the backbone of our digital infrastructure, ensuring seamless operations while maintaining industry-leading security protocols. Enjoy competitive benefits, professional development, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 2/3 support for Windows/macOS systems, Active Directory, and cloud services (O365, Azure)
- Deploy, configure, and troubleshoot hardware/software across on-premise and hybrid environments
- Manage network infrastructure (routers, switches, firewalls) and VPN connectivity
- Document SOPs, incident reports, and asset inventories using ServiceNow
- Collaborate with vendors for hardware procurement and contract management
- Lead cybersecurity initiatives including patch management and endpoint protection
- Mentor junior staff and conduct user training sessions
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell, SCCM, and enterprise backup solutions (Veeam)
- Experience with ticketing systems (Jira, ServiceNow) and ITIL best practices
- Strong knowledge of TCP/IP, DNS, DHCP, and network security protocols
- Excellent troubleshooting skills for both hardware and software issues
- Ability to lift 50 lbs and work flexible hours during system outages