Job Description
We're urgently seeking a dynamic IT Support Specialist to join our high-energy team in Chicago! As a critical partner to our organization's digital infrastructure, you'll resolve technical challenges, implement security protocols, and deliver exceptional user experiences. This is your opportunity to make an immediate impact in a fast-paced environment with growth potential. If you thrive under pressure and possess a passion for technology, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy cybersecurity measures including endpoint protection
- Provide on-site and remote technical support (70/30 split)
- Document SOPs and maintain asset inventory systems
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including office relocations and system upgrades
Qualifications
- 3+ years IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, Intune, and ServiceNow
- Experience with Azure cloud services and O365
- Strong troubleshooting skills with network diagnostics
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work flexible hours