Job Description
Join Our Dynamic IT Team in Nashville!
We're urgently seeking a passionate IT Support Specialist to join our growing team. If you thrive in fast-paced environments and excel at solving technical challenges, this is your opportunity to make an immediate impact. Enjoy competitive compensation, growth opportunities, and a collaborative culture in Music City's thriving tech scene.
Why TechFlow Solutions?
• Industry-leading benefits package
• Flexible hybrid work schedule
• Cutting-edge technology stack
• Career advancement programs
• Nashville's vibrant work-life balance
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration
- Deploy and troubleshoot network infrastructure (Cisco, Meraki, Fortinet)
- Execute endpoint security protocols (EPP/EDR, patch management)
- Lead hardware/software lifecycle management and migrations
- Document IT procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Monitor system health via Splunk/SolarWinds
Qualifications
- 3+ years experience in enterprise IT support
- CompTIA A+/Network+ or Microsoft 365 Certified
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of cloud services (Azure, AWS, O365)
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks in high-pressure situations
- Excellent written/verbal communication skills
- Valid Tennessee driver's license for occasional site visits