Job Description
Join our award-winning IT team at TechSolutions Inc. in Oklahoma City! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 500+ employees. You'll be the go-to expert for resolving complex hardware/software issues, implementing cybersecurity best practices, and optimizing our IT infrastructure. Enjoy hybrid work arrangements, cutting-edge technology, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Level 2-3 technical support for Windows/macOS systems, Active Directory, and cloud services
- Manage and troubleshoot network infrastructure including routers, switches, and firewalls
- Deploy and maintain security protocols to protect company data and systems
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with vendors to resolve hardware/software escalations
- Lead IT projects including system upgrades and security implementations
- Maintain inventory of IT assets and manage software licensing
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Microsoft 365 and cloud platforms (Azure/O365)
- Strong troubleshooting skills for hardware/software issues
- Experience with ITIL processes and service management tools
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage multiple priorities