Job Description
Join Nashville's leading tech innovator as a Senior IT Support Specialist! We're seeking a dynamic professional to empower our growing team with seamless IT infrastructure management. At NashTech Solutions, you'll be the backbone of our operations, ensuring technology drives business success in Music City's vibrant startup ecosystem. Enjoy competitive benefits, hybrid work flexibility, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy, configure, and troubleshoot hardware/software including VoIP systems
- Develop and maintain IT documentation, SOPs, and security protocols
- Lead IT projects including network upgrades and cybersecurity initiatives
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and provide training on new technologies
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expert knowledge of Windows Server 2019/2022, Active Directory, and GPO
- Certification in CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Strong network troubleshooting skills (routers, switches, VPNs, firewalls)
- Excellent communication skills with ability to translate technical concepts
- Experience with cloud migration projects and cybersecurity frameworks
- Valid driver's license and ability to travel to satellite offices