Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets reliability. We're seeking a Senior IT Support Specialist to empower our Portland-based workforce with seamless technical solutions. As a cornerstone of our digital infrastructure, you'll ensure 99.9% uptime while driving user satisfaction through proactive support and strategic system optimization.
Our hybrid work model offers flexibility with 3 days in our downtown Portland office and 2 remote days. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Be part of a company that invests in your growth while serving Oregon's thriving tech sector.
Responsibilities
- Deliver Tier 2-3 technical support for 150+ employees across hardware, software, and cloud platforms
- Manage Active Directory, Office 365, and VPN configurations with precision
- Lead cybersecurity initiatives including patch management and endpoint protection
- Document IT procedures and create knowledge base articles for team scalability
- Collaborate with vendors to resolve complex infrastructure issues
- Maintain IT asset lifecycle management and inventory systems
- Train staff on new technologies and security protocols
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Strong scripting abilities (PowerShell/Bash) for automation
- Proven experience with ServiceNow or ITSM platforms
- Excellent problem-solving skills with customer-centric approach
- Ability to work flexible hours including occasional on-call rotations