Job Description
Join our dynamic team as an IT Support Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your expertise makes a real impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows 10/11 enterprise environments
- Troubleshoot VPN, cloud services (Azure/O365), and security protocols
- Document SOPs and create knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for staff
- Monitor system health via SCCM/SolarWinds
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment maintenance