Job Description
Join our dynamic IT team at TechSolutions Inc. in Boston, where innovation meets reliability! We're seeking a passionate IT Support Specialist to empower our employees with seamless technical solutions. You'll be the backbone of our digital infrastructure, ensuring optimal system performance while delivering exceptional user experiences. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in the heart of Boston's tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure Windows/macOS endpoints and peripherals
- Implement cybersecurity best practices for endpoint protection
- Document IT processes and create user training materials
- Collaborate with vendors for hardware/software procurement
- Support cloud services (O365, Azure) and VPN connectivity
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills for Windows/macOS environments
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service abilities
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for hardware deployments