Job Description
Join our innovative IT team in Charlotte's thriving tech hub! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering dynamic challenges in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technologies in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence using Jira and ServiceNow
- Deploy and configure Windows/macOS systems and mobile devices
- Implement cybersecurity best practices including MFA and endpoint protection
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and warranty management
- Support office infrastructure including printers, AV systems, and cloud services
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS
- CompTIA A+/Network+ or equivalent industry certifications
- Proficiency in Active Directory, Office 365, and Intune
- Experience with ticketing systems and remote support tools
- Strong problem-solving skills with customer service focus
- Ability to lift 30lbs and work flexible hours for after-hours support
- Relevant degree in IT or related field preferred