Job Description
Are you a tech-savvy problem solver looking to join a dynamic team in the heart of the Queen City? InnovateTech Solutions is seeking a skilled and proactive IT Support Specialist to provide exceptional technical assistance to our employees. In this role, you will be the first line of defense for our internal IT infrastructure, ensuring business continuity and fostering a productive work environment.
At InnovateTech, we value innovation, collaboration, and technical excellence. If you thrive in a fast-paced setting and have a passion for troubleshooting complex technical issues, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- Modern, collaborative work environment in downtown Charlotte.
- Flexible hybrid work options.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and in-person, diagnosing and resolving hardware, software, and network issues.
- Manage the lifecycle of computer equipment, including procurement, deployment, imaging, and end-of-life recycling.
- Configure and maintain the local area network (LAN), Wi-Fi networks, and peripheral devices to ensure optimal performance.
- Onboard new employees by setting up workstations, configuring email accounts, and installing necessary software applications.
- Monitor system performance and security protocols, responding to alerts and conducting routine maintenance to prevent downtime.
- Collaborate with the IT team to implement ITIL best practices and improve service delivery processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, Jira).
- Excellent problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Strong communication skills and a customer-first attitude.