Job Description
Join our innovative IT team at NexusTech Solutions, a leading technology firm revolutionizing digital transformation for Fortune 500 clients. We're seeking a dedicated Senior IT Support Specialist to empower our Philadelphia workforce with seamless technical solutions. Enjoy a hybrid work model, cutting-edge tools, and career advancement opportunities in a collaborative environment.
As a key member of our IT Operations team, you'll deliver exceptional technical support while contributing to infrastructure optimization projects. We value problem-solvers who thrive in dynamic settings and prioritize user experience. Your expertise will directly impact our productivity and innovation goals.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, O365, and cloud infrastructure (AWS/Azure) implementations
- Lead hardware/software deployment projects including mobile device management
- Develop automation scripts for routine tasks using PowerShell and Python
- Collaborate with security team on vulnerability remediation and compliance
- Document SOPs and create knowledge base articles for internal use
- Mentor junior support staff and conduct technical training sessions
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years in enterprise IT support with cloud infrastructure exposure
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for network (TCP/IP, DNS) and application issues
- Experience with ITIL framework and service desk tools (ServiceNow/Jira)
- Strong communication skills with ability to translate technical concepts
- Valid driver's license for occasional on-site equipment pickups