Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and become the backbone of our dynamic technical team. We're seeking a proactive problem-solver to deliver exceptional IT services across our San Antonio headquarters. You'll implement cutting-edge solutions while mentoring junior staff in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Lead hardware/software deployment, migrations, and lifecycle management
- Develop automation scripts using PowerShell/Python to streamline workflows
- Document SOPs and knowledge base articles for team scalability
- Collaborate with cybersecurity team on vulnerability remediation
- Mentor junior technicians through structured training programs
Qualifications
- 5+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA Security+ or equivalent certification required
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency in SCCM/Intune and endpoint management tools
- Strong scripting abilities (PowerShell, Python, or Bash)
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)
- Excellent communication skills with cross-departmental stakeholders