Job Description
Join TechSolutions Inc., a leading IT innovator in San Diego, as our next IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in our collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud service administration
- Deploy and maintain endpoint security solutions including antivirus and patch management
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Coordinate with vendors for hardware procurement and service level agreements
- Implement IT security best practices and compliance protocols
- Support audio-visual systems and conference room technology
Qualifications
- 3+ years of experience in corporate IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Azure AD, Intune, and cloud infrastructure
- Experience with ServiceNow or ticketing systems
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs and handle hardware installations