Job Description
We're urgently hiring an IT Support Specialist to join our dynamic team in Mesa, AZ! As a critical member of our IT department, you'll provide exceptional technical support to ensure seamless operations. If you're passionate about solving complex tech challenges and thrive in fast-paced environments, this is your opportunity to make an immediate impact. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Deliver remote and on-site technical support with exceptional customer service
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and upgrades
- Proactively monitor systems to prevent downtime and security threats
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency in Windows Server administration and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+/Network+ certifications preferred
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize urgent requests
- Valid Arizona driver's license (for on-site support)