Job Description
Join our dynamic team at TechNova Solutions as an IT Support Specialist in Raleigh, NC. We're urgently seeking a tech-savvy professional to deliver exceptional support and maintain our digital infrastructure. This full-time role offers competitive compensation, growth opportunities, and a collaborative environment where your expertise makes an immediate impact. If you're passionate about solving technical challenges and thrive in fast-paced settings, apply now to become a key player in our IT department!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows/macOS systems and enterprise applications
- Monitor system performance and implement security protocols
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train end-users on technology best practices
Qualifications
- 3+ years of IT support experience in a corporate environment
- Expertise in Windows Server administration and Active Directory
- Strong troubleshooting skills for network, security, and cloud systems
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties