Job Description
Join our dynamic IT team in Omaha as we urgently seek a talented IT Support Specialist to drive our technical infrastructure forward. This critical role offers immediate impact in a fast-paced environment where your expertise will directly shape our digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Nebraska's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Windows Server, and cloud infrastructure (Azure/O365)
- Deploy and troubleshoot end-user devices (laptops, mobile, peripherals)
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications required
- Strong analytical skills for complex troubleshooting and root cause analysis
- Excellent written/verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira) preferred