Job Description
Join our dynamic team as an IT Support Specialist in Jacksonville, FL! We're urgently seeking a tech-savvy professional to deliver exceptional IT support across our growing organization. This high-impact role requires immediate availability and a passion for solving complex technical challenges. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues, printer malfunctions, and connectivity problems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document IT processes and maintain accurate service desk records
- Collaborate with vendors for hardware repairs and software licensing
- Implement cybersecurity best practices and security awareness training
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and cloud services
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties