Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Indianapolis! As a critical member of our infrastructure team, you'll ensure seamless technology operations for 500+ employees. This high-impact role offers rapid career growth in a collaborative environment with cutting-edge tools. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now to make an immediate impact!
Responsibilities
- Provide Tier 2-3 support for Windows/macOS systems, Active Directory, and cloud services (O365/Azure)
- Manage hardware/software lifecycle across 50+ workstations and servers
- Implement cybersecurity protocols including endpoint protection and network security
- Collaborate with vendors for hardware procurement and service-level agreements
- Document SOPs and create technical knowledge base articles
- Lead system migrations and infrastructure upgrades
- Train employees on security best practices and new technologies
Qualifications
- 3+ years enterprise IT support experience with Windows Server/Active Directory
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in cloud platforms (Azure/O365) and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills for network connectivity issues (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Ability to lift 50lbs for hardware maintenance tasks
- Excellent communication skills with non-technical stakeholders
- Valid Indiana driver's license for occasional site visits