Job Description
Immediate opening for IT Support Specialist in Houston, TX! Join our dynamic team as the first point of contact for technical troubleshooting and system maintenance. We're seeking a tech-savvy professional to deliver exceptional user support across hardware, software, and network infrastructure. This critical role requires problem-solving skills and a customer-first mindset in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and manage desktop/laptop systems, printers, and mobile devices
- Implement network security protocols and access controls
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and service contracts
- Provide on-site user training for new systems and software
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in desktop/network support or helpdesk role
- CompTIA A+/Network+ certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Bachelor's degree in IT or related field preferred