Job Description
Join NexusTech Solutions' elite IT support team in the heart of Manhattan! We're seeking a Senior IT Support Specialist to deliver exceptional technical service to our Fortune 500 client portfolio. This hybrid role combines cutting-edge infrastructure management with client-facing excellence in a dynamic corporate environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in New York's thriving tech sector.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, cloud services, and enterprise applications
- Manage Active Directory, Office 365, and Azure infrastructure with 99.9% uptime SLA
- Lead hardware/software deployment projects across 50+ workstations
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors for hardware procurement and maintenance
- Conduct security audits and implement vulnerability patches
- Mentor junior support staff during escalated incidents
Qualifications
- 5+ years of enterprise IT support experience in financial/tech sectors
- CompTIA Network+ and Security+ certifications required
- Expertise in SCCM, Intune, and Microsoft Endpoint Manager
- Strong scripting abilities (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA or equivalent networking certification preferred
- Excellent communication skills with C-level stakeholders
- Ability to work flexible hours during system migrations