Job Description
We're urgently seeking a skilled IT Support Specialist to join our dynamic team in New Orleans! As a key member of our IT department, you'll provide critical technical support to ensure seamless operations across our organization. This is an immediate opening for a dedicated professional who thrives in fast-paced environments and excels at solving complex technical challenges. If you're passionate about technology and making an impact, apply now to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Provide end-user support via phone, email, and remote assistance tools
- Deploy and maintain security protocols including endpoint protection systems
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with Service Desk ticketing systems (e.g., ServiceNow, Jira)
- Ability to prioritize tasks and work under pressure during critical incidents
- Excellent communication skills with both technical and non-technical stakeholders