Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Wichita, KS. If you are passionate about solving technical problems and providing exceptional user support, we want to hear from you immediately.
This is an urgent hire opportunity. We are looking for a dedicated professional who can hit the ground running to support our expanding client base and ensure business continuity.
Why Join Us?
Competitive salary, comprehensive benefits package, and a collaborative work environment.
Responsibilities
- Troubleshoot and resolve complex hardware, software, and network issues for end-users.
- Manage user accounts, security permissions, and Active Directory administration.
- Install, configure, and maintain workstations, laptops, printers, and peripherals.
- Provide first-level technical support via phone, email, and on-site assistance.
- Assist in the deployment of new IT infrastructure, software updates, and patches.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- 1-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Office 365, and remote connectivity tools (VPN).
- Excellent communication skills and a customer-service oriented mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.